Some people might think that going to a drugstore is supposed to help you feel better — but that certainly was not the experience CVS gave to Washington, D.C. opera star Denyce Graves. According to an account in the Washington Post, Graves, who performs in the Washington Opera, left her apartment in the famed Watergate Hotel looking for a remedy for nausea. While inside the Watergate CVS, Grace doubled over in pain, and asked the pharmacist if she could use the store’s bathroom. She was told by the Assistant Manager that the Consumer Value Store’s policy is not to let the consumer use their bathroom. When Graves argued her need, the CVS employee threatened to call the cops. At corporate headquarters, a CVS spokesman told the Post that although the CVS bathroom is not “designed for public use”, it is still CVS to “do the right thing for the customer.” But corporate policy didn’t do ANYthing for Denyce Graves.
Another true story about another inconvenience store putting corporate rules over human needs. Shop til you drop!